Effect of Training and Development on Employee Performance: A Case Study of Selected Banks in Mogadishu, Somalia

Abstract

The focus broadens to incorporate the impact of employee training and organizational development and the internal dynamics of contemporary businesses. To assess the impact of training and development of employees in contemporary businesses, a consolidated research methodology was adopted which included, quantitative and qualitative approaches. To achieve this, the researchers used a range of quantitative and qualitative approaches. The quantitative portion consisted of a structured questionnaire sent to employees across multiple organizations, while the qualitative portion was derived from the in-depth interviews with managers and human resources. Fathoming of the results was achieved through the application of statistical methods and thematic analysis. The research results established a strong linkage between employee training and development, and enhancement of their performance. The research also showed that employees who underwent relevant training, structured training, and training with a purpose acknowledged a positive change in their performance, increased satisfaction, and enhanced engagement in their job. The research also established a range of elements that influence the effectiveness of training and development programs; some of these include organizational culture, managerial commitment, training resources, and employee motivation. The findings argue the impact of the outlined factors. The organizations which focus on specific training and development activities will likely have highest employee productivity, employee satisfaction, and overall achievement of the organization. The focus of this specific study is on the training and development activities pertaining to specific employees and the organization as a whole. The study also indicates that to realize the benefits of training and development, there must be adequate and relevant managerial support, the right resources, and constructive training environment. The evidence related to training and development and employee performance is documented evidence that this study contributes to the available literature. The evidence-based recommendations contained in the research help organizations in the improvement of the design, implementation, and evaluation of their training and development activities. Hence, this study will be of great importance to Human Resource practitioners, managers, and policy makers in assisting organizations to attain productivity in a highly competitive environment.